At Konatsu.UK, we strive to ensure you receive your items in perfect condition. However, if an item arrives damaged or broken, we offer a return or replacement under the following conditions:
- Eligibility for Return: Returns are only accepted if the item is broken or damaged upon arrival.
- Time Frame: You must notify us within 7 days of receiving the damaged item.
- Return Process: Please contact our customer service team with your order number and photos of the damaged item. We will provide instructions for the return or replacement.
- Non-Eligible Returns: We do not accept returns for items that are not damaged upon arrival.
For more information or assistance, please reach out to [email protected]