Return Policy

At Konatsu.UK, we strive to ensure you receive your items in perfect condition. However, if an item arrives damaged or broken, we offer a return or replacement under the following conditions:

  • Eligibility for Return: Returns are only accepted if the item is broken or damaged upon arrival.
  • Time Frame: You must notify us within 7 days of receiving the damaged item.
  • Return Process: Please contact our customer service team with your order number and photos of the damaged item. We will provide instructions for the return or replacement.
  • Non-Eligible Returns: We do not accept returns for items that are not damaged upon arrival.

For more information or assistance, please reach out to [email protected]